Terms of Service
Last Updated: October 12, 2026
These Terms of Service apply to your access to and use of the Novellahom website and its related services.
Novellahom is owned and operated by Tianjin Shengxi Technology Co., Ltd.
By accessing our website or using our services, you agree to these Terms.
1. Business Information
Brand: Novellahom
Company: Tianjin Shengxi Technology Co., Ltd.
Address: Room 5-A-401-104, No. 15 Rongyuan Road, Huayuan Industrial Area, Binhai High-Tech Industrial Development Zone, Tianjin, China
Email: service@novellahom.com
Phone: +86 22 24459253
2. Website Use
Our website may be used only for lawful purposes.
You must not disrupt website functions, access systems without authorization, introduce malicious software, conduct fraudulent transactions, or use our services in ways that violate applicable laws or the rights of others.
3. Product Listings
We take reasonable steps to keep product descriptions, specifications, images, availability, and other listing details accurate.
Minor differences may occur because of manufacturing variations, photography, lighting, or screen settings.
4. Prices
Website prices may be updated from time to time.
The price presented during checkout applies to the relevant purchase, subject to correction of obvious errors where permitted by applicable law.
5. Order Review
Submitting an order does not automatically mean it has been accepted.
We may review orders for payment authorization, stock availability, delivery details, and transaction security.
Where legally permitted, we may decline or cancel an order for legitimate reasons, including unavailable stock, unsuccessful payment, suspected fraud, obvious listing errors, or an inability to complete delivery.
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
6. Payments
You are responsible for supplying accurate billing details and using a payment method you are authorized to use.
Payment transactions may be handled by third-party providers.
7. Shipping and Delivery
Our Shipping & Delivery Policy provides additional information about shipping arrangements.
We currently offer shipping to the United States. Orders of $29.00 or more qualify for free standard shipping.
For orders below $29.00, available shipping options and any applicable fees will be shown at checkout.
Orders are generally processed within 1β3 business days after payment confirmation. Standard shipping is estimated to take 10β15 business days after dispatch.
8. Returns and Refunds
Eligible products may be returned within 90 calendar days after delivery, subject to our Return & Refund Policy.
That policy explains return conditions, shipping responsibilities, and refund processing.
9. Intellectual Property
Content belonging to Novellahom, Tianjin Shengxi Technology Co., Ltd., or its licensors may be protected by intellectual property laws.
You may not reproduce, distribute, alter, or commercially use protected content without authorization, except where permitted by applicable law.
10. External Services
Our store may use third-party services for payments, shipping, technology, analytics, or other functions.
Your use of those services may also be governed by the relevant providerβs terms and policies.
11. Consumer Protections
These Terms do not waive or restrict any consumer rights that cannot legally be waived or restricted.
12. Liability
To the extent allowed by applicable law, liability for indirect, incidental, special, or consequential losses may be limited.
No provision excludes or limits liability where doing so would be prohibited by law.
13. Changes to These Terms
We may revise these Terms as our services, business practices, or applicable requirements change.
The current version will be published on this page.
14. Contact Information
For questions concerning these Terms:
Company: Tianjin Shengxi Technology Co., Ltd.
Brand: Novellahom
Email: service@novellahom.com
Phone: +86 22 24459253
Address: Room 5-A-401-104, No. 15 Rongyuan Road, Huayuan Industrial Area, Binhai High-Tech Industrial Development Zone, Tianjin, China