Privacy Policy
Last Updated: October 12, 2026
This Privacy Policy describes how Tianjin Shengxi Technology Co., Ltd., operating as Novellahom (“Novellahom,” “we,” “us,” or “our”), handles information collected when you visit our website, place an order, contact us, or use our services.
1. Information We Collect
The information we collect depends on how you interact with our store and may include the following:
Contact and delivery information
Your name, email address, telephone number, billing address, and shipping address.
Order and transaction information
Purchased products, order numbers, transaction records, delivery updates, and information about returns or refunds.
Payment information
Third-party payment providers may process payments. We may receive transaction details necessary to verify payment and administer your order.
Device and website activity information
Your IP address, browser and device details, referring pages, pages visited, and interactions with our website.
Customer service information
Messages, emails, photographs, videos, and other information you choose to provide when requesting assistance.
2. How We Use Information
We may use information to:
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Confirm, process, and fulfill orders
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Arrange shipping and provide delivery updates
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Handle return and refund requests
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Respond to customer inquiries
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Detect potentially fraudulent or unauthorized activity
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Operate, maintain, and improve our website
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Fulfill applicable legal and regulatory obligations
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Send marketing communications where permitted and consistent with your preferences
3. Cookies and Related Technologies
We may use cookies and similar technologies to enable website functions, remember preferences, assess website performance, and support analytics or advertising where applicable.
You can manage certain cookies through your browser or the consent controls available on our website.
Disabling some cookies may affect how particular website features work.
4. Sharing Information
Where necessary to operate our store, information may be shared with service providers such as:
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Payment processing providers
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Shipping and fulfillment partners
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E-commerce platform and hosting providers
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Analytics and technology providers
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Customer support service providers
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Security and fraud prevention providers
We may also disclose information when required by applicable law or when reasonably necessary to protect our customers, business, services, or legal rights.
5. Information Retention
We keep personal information for as long as reasonably needed for the purposes described in this policy.
Retention periods may reflect order management, recordkeeping, dispute resolution, contractual requirements, and applicable legal obligations.
6. Protecting Information
We use reasonable administrative, organizational, and technical measures to help protect personal information.
However, internet transmission and electronic storage cannot be guaranteed to be completely secure.
7. Privacy Requests and Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, or further details about its use.
Please send privacy requests to:
We may ask for information reasonably necessary to verify your identity before responding to certain requests.
8. Children’s Information
Our services are not directed to children who are not legally permitted to make purchases or submit personal information without appropriate authorization.
If we become aware that information has been collected in violation of applicable children’s privacy requirements, we will take reasonable steps to address it.
9. Third-Party Services
Our website may link to or integrate with services operated by other organizations.
Those organizations have their own privacy policies, which govern how they handle information collected through their services.
10. Policy Changes
We may update this policy to reflect changes in our services, information practices, or applicable requirements.
Any revised policy will appear on this page with an updated “Last Updated” date.
11. Contact Details
For questions about this Privacy Policy or our handling of personal information:
Brand: Novellahom
Company: Tianjin Shengxi Technology Co., Ltd.
Address: Room 5-A-401-104, No. 15 Rongyuan Road, Huayuan Industrial Area, Binhai High-Tech Industrial Development Zone, Tianjin, China
Email: service@novellahom.com
Phone: +86 22 24459253