Shipping & Delivery Policy
This policy outlines shipping availability, costs, processing times, estimated delivery, and shipment support for orders placed with Novellahom.
Shipping Destination
We currently offer shipping to the United States.
Available shipping services may depend on the delivery address and the products ordered.
Standard Shipping Cost
Orders of $29.00 or more qualify for free standard shipping to the United States.
For orders below $29.00, any available shipping options and applicable fees will be displayed during checkout before payment.
Order Processing Time
Orders are generally processed within 1β3 business days after payment confirmation.
Processing includes activities such as payment verification, order review, product preparation, packing, and handover to the shipping provider.
Orders submitted on weekends or applicable public holidays may begin processing on the next business day.
Estimated Shipping Time
Standard shipping to the United States is estimated to take:
10β15 business days after dispatch
This shipping estimate is separate from the 1β3 business day order processing period.
Actual delivery may be affected by holidays, severe weather, transportation interruptions, carrier operations, address problems, high shipping volumes, or other delivery conditions.
Fulfillment Locations
Orders may be dispatched from our own facilities or those of fulfillment partners, depending on stock availability, the items purchased, and the delivery destination.
The dispatch location may differ from our registered business address.
Tracking Information
When tracking is available, shipment details will be sent using the contact information provided with your order.
Please allow time for the carrier to record and display the first tracking update.
Delayed Orders
If your shipment appears unusually delayed or tracking has remained unchanged for an extended period, email:
Include your order number so we can review the available shipment information and help with the next steps.
Missing Deliveries
If you believe your package has been lost, contact service@novellahom.com with your order number.
If tracking shows βDelivered,β first check the delivery area and ask household members, neighbors, building reception, or property management where appropriate.
We will review the order and tracking information. A particular tracking status alone will not automatically result in rejection of your inquiry.
Address Corrections
Please check your shipping address carefully before placing an order.
If you discover an error, contact us promptly. We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment or shipping has started.
Shipping Assistance
Email: service@novellahom.com
Phone: +86 22 24459253
Novellahom is owned and operated by Tianjin Shengxi Technology Co., Ltd.