Contact Us

How Can We Help?

For assistance with products, orders, shipping, returns, or refunds, please contact the Novellahom customer support team.

When contacting us about an existing purchase, include your order number and the email address used at checkout so we can locate your order.

Customer Support

Email: service@novellahom.com
Phone: +86 22 24459253

Store Operator

Novellahom is owned and operated by:

Tianjin Shengxi Technology Co., Ltd.

Business Address:
Room 5-A-401-104, No. 15 Rongyuan Road
Huayuan Industrial Area
Binhai High-Tech Industrial Development Zone
Tianjin, China

Questions About Returns

Please email service@novellahom.com before returning an item.

Our business address is not automatically the return destination. Do not send an item there unless our support team has specifically instructed you to do so.

After reviewing and approving your return request, we will provide the appropriate return address and instructions.